Terms & Conditions
1. Artwork to be submitted in Vector Format
2. No returns on Branded Items
3. Refunds and Exchanges on samples / incorrect sizes only on items returned within 7 working days in original packaging and condition.
4. Branding will only commence when payment is received.
Sample policy
We understand that our clients require samples.
Zaks' sample policy is as follows:
ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH
2. No returns on Branded Items
3. Refunds and Exchanges on samples / incorrect sizes only on items returned within 7 working days in original packaging and condition.
4. Branding will only commence when payment is received.
Sample policy
We understand that our clients require samples.
Zaks' sample policy is as follows:
- Samples with an individual product price of less than R30 excluding VAT may not be returned.
- Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.
- Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples.
- Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
- It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
- Damage to any part of sample or packaging will result in samples not being accepted for return.
- Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
- EFT refunds are processed every Friday.
- All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be cancelled.
ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH
- Vector artwork is preferred.
- We accept PC format artwork only.
- All fonts must be converted to curves to avoid font substitutions.
- Please include font and size if typesetting is requested.
- Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
- Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
- Zaks cannot take responsibility for non-delivery of orders if layout approval is not received.
- Branding will only commence once full payment for stock and branding has been received
- Artwork received in the correct format will not be charged for.
- Artwork not received in the correct format will attract a redrawing fee of R200 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
- Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.