Terms & Conditions

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Sample Policy

We understand that our clients require samples in order to close a deal.

Zaks's sample policy is as follows:

  • Samples are available for purchase and delivery to you at your own expense.
  • Clients ordering samples may have these sent overnight to them.
  • Samples with an individual product price of less than R30 excluding VAT may not be returned.
  • Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.
  • Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples.
  • Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
  • It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
  • Damage to any part of sample or packaging will result in samples not being accepted for return.
  • Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
  • EFT refunds are processed every Friday.
  • Samples must must be returned within 7 working days for a full refund.
  • All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be cancelled.

General Terms and Conditions


  • Once stock has been collected/delivered from/by Zaks, Zaks has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

?Branding Terms and Conditions


ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH

  • Vector artwork is preferred.
  • We accept PC format artwork only.

TIPS TO HELP YOU PREPARE YOUR ARTWORK

  • All fonts must be converted to curves to avoid font substitutions.
  • Please include font and size if typesetting is requested.
  • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • Please forward the electronic artwork directly to info@zaks.co.za
  • Upon written approval of layouts please confirm with your sales consultant that they have received your signoff. 
  • Zaks cannot take responsibility for non-delivery of orders if layout approval is not received.
  • Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
  • If cheques are deposited into one of our four bank accounts, branding will only commence once payment has cleared (for clients not on payment terms).
  • For fast clearing of orders please e-mail info@zaks.co.za
  • Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your sales consultant directly to ensure that we have received all the relevant information.
  • Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
  • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

ARTWORK FEES

  • Artwork received in the correct format will not be charged for.
  • Artwork not received in the correct format will attract a redrawing fee of R300 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
  • Branding cancelled after layouts have been generated will be charged for at R150 excluding VAT per layout completed.

Transaction currency

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Responsibility

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Copyright & Intellectual Property Rights

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Limited license to general users

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Limitation of liability

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Privacy / Casual Surfing

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Choice of Law

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International Delivery

Which countries are considered international?

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How long will my order take to arrive?

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Is there a delivery charge?

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Do I have to pay import duties?

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What are my payment options?

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